If you cancel in 14 days or less you get a refund... if you have gone past 14 days you do not get a refund ... View more

You have 14 days to cancel... if you are past 14 days your trial is now a subscription   To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html -be sure to keep the verification email you will receive when you cancel   ... View more

You messed up by moving files from where they were to a new location in the middle of a project   How many and what size drives do you have?   I have all of my DATA files on my D drive (I have C + D + F three physical drives... I built my computer) When I start a new video project I put ALL video/picture/sound files for that project in the same folder on D and I NEVER move those files ... View more

>Almost 3 years ago, Adobe chat had to increase the number of uses   New Adobe policy is that an activation count may NOT be reset by support... if you did not DE-activate when the program was working you have no option for activation ... View more

This won't help the original person with lost files, but For anyone else reading this... Do NOT have your files only in cloud storage You should always have an extra copy of all files (or TWO full copies) Computer crashes or account changes happen, so use an external drive for copies A USB flash drive to keep in a safe place... here are 2, there are many more available PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG Other flash drives are 1 or even 2 Terabytes Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/ ... View more

Do not count on Windows to be fully up to date when it comes to device drivers Go to the vendor site to be sure you have an updated driver for your graphic adapter   AMD/ATI Driver https://www.amd.com/en/support ... View more

This is a public forum, not Adobe support... other users may not see your account For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767 ... View more

1 - Opera is not compatible with Adobe, so be sure your use a different, updated browser 2 - This is a public forum, not Adobe support... other users may not see your account   For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767 ... View more

When you ask a question you always need to provide some basic information -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542 -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470 -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1   You need to provide details for anyone to help - I have Premiere Elements 2021.4 See http://www.direct2usales.com/MyPc.txt for an example of what you need to provide... you don't need the same hardware, but you do need to provide computer details... you also need to provide details on the files you are trying to edit ... View more

Hmm... says stuffed pizza... I say lasagna with pepperoni on top   ... View more

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html ... View more

This is a public forum, not Adobe support... other users can't help To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html -be sure to keep the verification email you will receive when you cancel ... View more

If you don't have a subscription you MAY need to contact your credit card to report fraud ... View more

Refunds are only done when you cancel in 14 days or less from the start of a trial   This is a public forum, not Adobe support... other users may not see your account For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767 ... View more

This is a public forum, not Adobe support... other users may not see your account For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767 ... View more

This is a public forum, not Adobe support... nobody here can do that for you   Go back to the beginning and read everything in this message to find out how ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Acrobat forum ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Acrobat forum ... View more

Start at http://www.adobe.com/education.html -The FIRST step is to verify that your school is accredited -FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html -https://www.adobe.com/offer-terms/student_teacher_eligibility.html -Cloud Education Plan https://creative.adobe.com/plans?plan=edu -http://www.adobe.com/creativecloud/buy/students.html ... View more

Log in to your Adobe account and click this link https://account.adobe.com/plans -do you see the subscription that you expect? ... View more

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html ... View more

Start at http://www.adobe.com/education.html -FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html -https://www.adobe.com/offer-terms/student_teacher_eligibility.html Then -Cloud Education Plan https://creative.adobe.com/plans?plan=edu -http://www.adobe.com/creativecloud/buy/students.html ... View more

Every time YT makes a change automatic uploads break - do uploads manually ... View more

You say Firefly, but this is in the Lounge... why? ... View more

I don't work for Adobe so I can't help with published links that don't work Some Tutorials to help you get started... I have saved these links as I see them in messages, so you will need to click and view to find ones that will help you do what you want . https://www.adobe.com/learn?locale=en&learnIn=1 https://helpx.adobe.com/creative-cloud/view-all-tutorials.html https://helpx.adobe.com/premiere-pro/get-started.html https://helpx.adobe.com/premiere-pro/user-guide.html https://helpx.adobe.com/premiere-pro/tutorials.html https://helpx.adobe.com/support/premiere-pro.html https://helpx.adobe.com/premiere-pro/view-all-tutorials.html https://adobevideotraining.com/premiere-pro/introductory-courses/ https://community.adobe.com/t5/premiere-pro/premiere-pro-tutorial/td-p/10974406?page=1 https://community.adobe.com/t5/video-lounge/tips-amp-tricks-to-become-a-premiere-pro-power-user-with-abba-shapiro/td-p/10900149?page=1 https://community.adobe.com/t5/video-lounge/video-series-real-premiere-pro-secrets-by-cut-to-the-point/td-p/10900176?page=1 https://community.adobe.com/t5/video-lounge/podcast-art-of-the-cut-coup-53-editor-walter-murch-ace/td-p/10887889?page=1 https://helpx.adobe.com/premiere-pro/how-to/premiere-pro-nesting-sequence-cc.html https://community.adobe.com/t5/video-lounge-discussions/premiere-pro-effects-explained-for-beginners/td-p/12626342 https://community.adobe.com/t5/premiere-pro-discussions/faq-editing-terminology-and-getting-help-with-premiere-pro/td-p/12727667 https://community.adobe.com/t5/premiere-pro-discussions/faq-delivering-videos-for-all-screen-formats/td-p/12777989 https://community.adobe.com/t5/video-lounge-discussions/foundations-of-video-the-art-of-editing/td-p/12807950 https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-create-a-countdown-widget-in-premiere-pro/td-p/13863337 ... View more

Full Photoshop is now only available by subscription https://www.adobe.com/creativecloud/plans.html   Photoshop Elements is now a time limited, 3 year subscription http://www.adobe.com/products/elements-family.html ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Install forum   1 - DE-activate on the old computer 2 - install and activate on new computer   NOTE - I don't know the age of Photoshop 11 but it MAY not be possible to activate The CS2-CS3-CS4 activation servers have been removed from service https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK ... View more